FAQ
Is your product authentic?
Yes. Everything we sell is genuine, new, factory-sealed product purchased from established US retailers and distributors. We do not sell repacks, resealed product or mystery boxes.
Are you an official Pokémon, Konami, Bandai, Topps, Panini or LEGO store?
No. We are an independent retailer and are not affiliated with or endorsed by The Pokémon Company, Nintendo, Konami, Bandai, Wizards of the Coast, Topps, Panini or the LEGO Group.
How much is shipping?
Standard US shipping is a flat $9.99 per order. Orders of $199 or more ship free. We ship to all 50 US states.
How long will my order take?
Orders ship from the United States within 3–7 business days (excluding weekends and US holidays), then take 4–8 business days in transit — most orders arrive within 7–15 business days in total. You will get a tracking number by email when your order ships.
Why is there a purchase limit on some products?
Popular releases are limited per customer so more collectors get a chance to buy at a fair price.
What if an item is unavailable after I order?
We will email you and refund you in full.
Can I return sealed product?
Unopened product with its factory seal intact can be returned within 30 days of delivery; return shipping is paid by the customer. Opened product cannot be returned. If your order arrives damaged or you receive the wrong item, email us a photo within 7 days of delivery and we will replace it or refund you in full. See our returns policy.
How do I track my order?
When your order ships you'll get a tracking number by email. You can also check it on our order tracking page.
Do you ship outside the United States?
Not at the moment — we ship to US addresses only.
How do I contact you?
Email support@lanternlanegoods.com or use our contact form. We reply within 1 business day.